Refund policy

Dore & Company Return & Refund Policy

We want you to be satisfied with your purchase. If you need to request a return, please contact Dore & Company within 30 days of delivery before sending any item back.

Return Eligibility
Items must be new, unused, uninstalled, and in their original packaging with all parts, accessories, manuals, and packaging included. Items that have been installed, used, modified, damaged after delivery, or returned incomplete may not be eligible for a refund.

Fitment & Compatibility
Many of our products are specialized automotive service equipment and replacement parts. Please verify part numbers, specifications, and equipment compatibility before ordering. If you are unsure whether an item fits your machine or application, please contact us before purchasing. We are happy to help verify fitment whenever possible.

Electrical & Electronic Components
Electrical or electronic components that have been installed, connected, programmed, or used are generally not returnable unless the item is defective or Dore & Company shipped the incorrect item.

Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If an item is damaged in transit, defective, or different from what you ordered, contact us as soon as possible. We will work with you to correct the issue.

Return Shipping
For returns due to customer ordering error, fitment error, or change of mind, the customer is responsible for return shipping costs. Original shipping charges are not refundable. If Dore & Company shipped an incorrect item or the item arrived damaged or defective, we will work with you on the appropriate return or replacement arrangements.

Refunds
Once an authorized return is received and inspected, we will notify you of the status of the refund. Approved refunds will be issued to the original payment method within 5 business days. Additional processing time may be required by your bank or credit-card provider.

Return Authorization
Please contact Dore & Company before returning any product. Unauthorized returns may be refused.

Non-Returnable Items
Special-order items, custom items, clearance/final-sale items, and products specifically identified as non-returnable on the product page cannot be returned unless they arrive damaged, defective, or incorrect.

Questions about a product or return? Please contact Dore & Company before placing your order or returning an item. We're happy to help.